elsGlobal

Questions we get asked a lot.

Straightforward answers to the most common questions about how we work, what we build, and what you can expect.

Frequently asked questions

Everything you need to know

We build bespoke websites, custom admin panels and mobile apps for UK small businesses, freelancers and individuals. Everything we build is designed and coded from scratch — no templates, no page builders. You own the finished product in full.
Our clients are usually small business owners, sole traders and freelancers based in the UK. We work across all industries — from plumbers and florists to accountants and solicitors. If you need a professional digital presence or a custom tool to run your business more efficiently, we are a good fit.
No, and that is deliberate. We are a small, focused studio that takes on a limited number of projects at a time. That means every client gets direct access to the people actually building their project, and nothing gets lost in a chain of account managers.
It starts with a conversation — you tell us what you need, we listen and ask questions. Then we put together a plan and wireframes for your approval. Once you are happy, we build it, test it thoroughly, and launch. You get regular updates throughout so you always know where things stand.
Most websites launch within two to four weeks. Custom panels and apps are typically four to eight weeks depending on complexity. We will always give you a realistic timeline upfront so there are no surprises.
Just a clear idea of what you need — even a rough one is fine. We will guide you through the rest. If you have existing brand assets, copy or design preferences, those are helpful but not essential. We can work with you on all of that.
Yes, completely. When the project is done, we hand over everything — the source code, design files, domain access and hosting credentials. It is yours to keep, modify and use however you like. There is no lock-in and no dependency on us.
Absolutely. Because you own the code and we build with widely used, modern technologies, any competent developer can pick up where we left off. We will never hold your project hostage.
Yes, we offer optional ongoing support and maintenance packages. These cover things like security updates, content changes, bug fixes and performance monitoring. But it is entirely optional — you are never locked into a support contract.
If something breaks within the first 30 days due to a build issue, we fix it at no extra charge. After that, our support packages cover ongoing maintenance, or you can reach out to us for one-off fixes.
We use modern, industry-standard technologies — primarily React, Next.js, TypeScript and Tailwind CSS for web projects, and React Native for mobile apps. We choose tools based on what is right for each project, not what is trendy. Everything we build is fast, accessible and built to last.
Just get in touch — you can fill in the form on our contact page, send us an email, or message us on WhatsApp. Tell us a bit about what you need and we will come back with a clear, fixed quote. There is no obligation and no pressure.

Still have questions?

We are always happy to chat. Get in touch and we will give you a straight answer — no jargon, no sales pitch.

Get in touch