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Driver conduct and customer care for the Birmingham private hire test

How a licensed driver must behave with passengers: routes, music, eating, appearance, receipts and professional behaviour.

Below are 3 free practice questions on this topic. The full Birmingham bank has 9 questions on it. Each answer shows where the rule comes from, so you can read the official wording.

Practise this topic

Driver conduct and customer care: 3 free questions

  • 3 questions, one at a time. You see the answer and an explanation after each one.
  • No time limit. Take your time.

Topic practice is for learning. It does not follow the format of the official test.

Keyboard: press 1–4 or A–D to choose, Enter to check.

Key rules on this topic (answers to the questions above)

  • The legal information says wait a short time before knocking on the door. You must not sound your horn, but your operator may call the customer.
  • The legal information says once you have passengers in your vehicle you must not collect any further passengers unless the first fare requests that you do so.
  • Condition 17(f) says you must not eat or drink in your vehicle whilst carrying a passenger.

Keep going

Sources

We checked these official sources on . Rules can change, so always confirm with the council before you book.