Driver conduct and customer care for the Wolverhampton private hire test
How a licensed driver must behave with passengers: routes, music, eating, appearance, receipts and professional behaviour.
Below are 3 free practice questions on this topic. The full Wolverhampton bank has 11 questions on it. Each answer shows where the rule comes from, so you can read the official wording.
Practise this topic
Driver conduct and customer care: 3 free questions
- 3 questions, one at a time. You see the answer and an explanation after each one.
- No time limit. Take your time.
Topic practice is for learning. It does not follow the format of the official test.
Keyboard: press 1–4 or A–D to choose, Enter to check.
Key rules on this topic (answers to the questions above)
- Condition 16 says the driver must not request or retain any personal contact information or attempt to establish a personal relationship with passengers.
- Condition 36 says the destination must be confirmed with the passengers before setting off.
- Condition 37 says the driver must, unless requested by the passenger, drive to the destination by the cheapest route for the passenger. Condition 38 says route changes must be explained.
Keep going
Sources
We checked these official sources on . Rules can change, so always confirm with the council before you book.
- Hackney Carriage and Private Hire Vehicle Licensing Policy (12.06.2026), including licence conditions, Guidelines on Fitness and Propriety, fees and Taxi CCTV Policy . City of Wolverhampton Council. Policy file dated 12 June 2026; pages state approval by the Regulatory Committee on 1 October 2025; CCTV policy revised 3 June 2026. Used for: Private Hire Driver Licence Conditions, condition 16; Private Hire Driver Licence Conditions, condition 36; Private Hire Driver Licence Conditions, condition 37.